Help & Assistance

What are the shipping times for your products?

We take 2-3 days to process your order and then 4-8 days to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Paris. Our international warehouse, on the other hand, is located in the US.

Do you provide product tracking information?

Yes, please wait for 3 days after your order and email us at ranstar.sav@gmail.com to request tracking information.

Some items are missing from my order, what should I do?

Our products are shipped separately according to your order. If it contains items from two different warehouses, there will be two separate deliveries. The rest of your order will likely arrive shortly.

I received a damaged item. What can I do?

We're sorry to hear that. Simply send us an image of the damaged item to the email address: ranstar.sav@gmail.com, and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Paris, France.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see its location at any time. If you still feel the need for assistance in tracking your package or if you have any further inquiries, please feel free to reach out to us.